Legal
Effective Date: 1st March 2023 · Last Updated: June 2026
This Privacy Policy describes how Wave Dining Pty Ltd collects, uses, discloses, and protects personal information when you access or use our website, make bookings, engage with our services, or otherwise interact with us. We are committed to safeguarding your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described within it.
We collect personal information in a variety of ways depending on how you interact with us. This may include information that you voluntarily provide when you make an enquiry, submit a booking request, register for a membership, or communicate with our staff. Such information may include your name, contact details such as email address and phone number, and any other details you choose to provide in the course of communication or booking. In some cases, particularly where required by law or venue policy, we may also collect information relating to your age in order to verify that you meet the minimum legal age requirement for entry and participation in our services, which is strictly eighteen years of age or older.
In addition to information you provide directly, we may also collect certain information automatically when you visit our website. This may include technical data such as your internet protocol address, browser type, device information, operating system, pages viewed, time spent on pages, and the dates and times of your visits. This information is generally collected through cookies and similar tracking technologies that assist us in improving website functionality, analysing trends, and enhancing user experience. While this information does not always directly identify you, it may be linked with other personal information you provide to us.
We use the information we collect for a variety of purposes connected to the operation of our business and the provision of our services. This includes processing bookings and reservations, managing memberships and VIP services, verifying age eligibility, responding to enquiries, and providing customer support. We may also use your information to improve our website, services, and customer experience by understanding how users interact with our digital platforms. Where you have provided consent, we may also use your information to send you marketing communications about events, promotions, and special offers. You may opt out of receiving such communications at any time.
We take reasonable steps to ensure that your personal information is used only for the purposes for which it was collected, or for related purposes that you would reasonably expect. In certain circumstances, we may be required or authorised by law to use or disclose your personal information, including compliance with legal obligations, responding to lawful requests from government authorities, or protecting our rights, property, staff, or patrons.
We do not sell personal information to third parties. However, we may disclose your information to trusted third-party service providers who assist us in operating our business. These may include website hosting providers, booking system platforms, payment processors, analytics providers, and marketing services. Any such third parties are required to handle your information in a secure manner and use it only for the purposes for which it was provided. We take reasonable steps to ensure that any overseas service providers comply with privacy standards comparable to those required under Australian law where applicable.
We use cookies and similar technologies to enhance your browsing experience, improve website performance, and analyse how visitors use our website. Cookies may allow us to remember your preferences and provide a more personalised experience. You may choose to disable cookies through your browser settings, however doing so may affect the functionality of certain features on our website, including booking systems and personalised content.
We take the security of your personal information seriously and implement reasonable technical and organisational safeguards to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. While we take all reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to or stored on our systems.
Our services and website are strictly intended for individuals who are eighteen years of age or older. We do not knowingly collect personal information from individuals under the age of eighteen. If we become aware that we have inadvertently collected personal information from someone under this age, we will take reasonable steps to delete such information as soon as practicable.
You have rights in relation to your personal information under Australian privacy law. You may request access to the personal information we hold about you and request corrections if you believe that information is inaccurate, incomplete, or out of date. You may also request that we delete your personal information, subject to any legal obligations that require us to retain certain records. Where you have consented to receiving marketing communications, you may withdraw your consent at any time by contacting us or using the unsubscribe function provided in our communications.
Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices or content of those third-party websites, and we encourage you to review their privacy policies before providing them with any personal information.
We may update this Privacy Policy from time to time in order to reflect changes in legal requirements, our business practices, or the functionality of our services. Any updates will be published on our website, and the revised version will take effect immediately upon publication unless otherwise stated.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which your personal information is handled, you may contact us using the details provided on our website. We will take reasonable steps to respond to your enquiry in a timely manner.